DSSSB Librarian Exam - 1-Sep-2019 - Series 6

Question-1 | The SERVQUAL model developed by Parasuraman and his research team identified "TANGIBLES, RELIABILITY, RESPONSIVENESS, ASSURANCE and EMPATHY" as five dimensions of service quality, which impact greatly on customers' perception of service quality. The model depicts dimension as most impacting dimension from customer perspectives.

(A) TANGIBLES
(B) RELIABILITY
(C) RESPONSIVENESS
(D) ASSURANCE/ EMPATHY

Answer (B) RELIABILITY

Question-2 | Taking cues from SERVQUAL model, the TANGIBLES related to library are

(A) Library building
(B) Facilities and equipment
(C) Appearance of personnel
(D) All the above

Answer (D) All the above

Question-3 | LibQUAL+,the adopted version of SWERVQUAL model for measuring service quality in libraries was developed by?

(A) Association of Research Libraries(ARL)
(B) IFLA
(C) American Library Association (ALA)
(D) OCLC

Answer (A) Association of Research Libraries(ARL)

Question-4 | Plagiarism means

(A) Verbatim lifting of passages without crediting the source
(B) To steal or theft of other's work and claim it as own
(C) Paraphrasing the original work without any attribution
(D) All the above

Answer(D) All the above

Question-5 | The software developed to check/verify the plagiarism context is

(A) Turnitin
(B) Euphorus
(C) Plagiarism check
(D) All the above

Answer (D) All the above

Question-6 | The citation format or systems followed in research papers is based on the following style

(A) Chicago style
(B) APA style
(C) MLA style
(D) All the above

Answer (B) APA style

Question-7 | Govt. of India introduced GST in 2017 to replace earlier taxes. GST means

(A) Goods and Service Tax
(B) Goods and Sales Tax
(C) Goods and Systems Tax
(D) None of these

Answer (A) Goods and Service Tax

Question-8| The factor that influences resource sharing is

(A) ncreased cost of documents
(B) Library space constraint
(C) Increased volume of documents
(D) All the above

Answer (D) All the above

Question-9 | Which of the following is first Indain Storage Library?

(A) SENDOC Library
(B) UGC Ressorce Centre
(C) INSDOC Library
(D) ICSSR--Inter Library Resources Centre

Answer (A) SENDOC Library

Question-10 | The Combined list of books,periodicals and other documents of different libraries is called

(A) Cooperative catalogue
(B) Shared catalogue
(C) CIP
(D) Union Catalogue

Answer (D) Union Catalogue

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